MESSAGING INBOX
Collaborate to deliver the best omnichannel experience
Centralize sales and support chats from various messaging channels into one platform. Safeguard company-owned customer data by using a single WhatsApp number that supports multiple agent logins.
SAY GOODBYE TO APP SWITCHING
Meet customers where they are on an omnichannel messaging platform
Let customers reach out through their preferred channels.
Respond to prospects from multiple channels while organizing the context in a single inbox.
Assign conversations
Add collaborators
Internal notes & mentions
Saved replies
AI Smart Reply
Roles & permissions
Conversation analytics
Automate qualifying questions to categorize incoming messages. Route conversations to dedicated agents or teams based on issue type, agent expertise, or customer preferences.
Assign conversations
Automate qualifying questions to categorize incoming messages. Route conversations to dedicated agents or teams based on issue type, agent expertise, or customer preferences.
Add collaborators
Add teammates to the thread when dealing with complex issues that require mentorship from experienced members, and put on backup coverage during busy periods.
Internal notes & mentions
Share context, comment, update, and clarify with your team in the conversation without the customer seeing this internal communication.
Saved replies
Document best practices, guidelines, and step-by-step instructions in the inbox. Equip every team member with a shared knowledge resource to tackle common issues.
AI Smart Reply
Build a knowledge base from your brand materials and generate AI-powered responses. Use AI to perfect rephrasing, tone, and text translation.
Roles & permissions
Create separate inboxes for different teams, so they can be laser-focused on their responsibilities. Safeguard against unauthorized access with advanced roles and permissions.
Conversation analytics
Monitor team performance, customer engagement, and operational efficiency. Drive data-driven decisions, streamline workflows, and optimize resource allocation.
GAIN A 360-DEGREE CUSTOMER VIEW
Engage strategically with contextual insights
Manage, edit, and segment contacts within the inbox. Automate contact updates based on external events.
Build a social CRM powerhouse
Create custom labels, filters, and lists to categorize chats and prioritize tasks. Quickly identify contacts for specific inquiries and track progress. Send bulk messages to targeted categories. Automate care for special customers.
Integrate with external applications
Sync your Shopify store, Salesforce CRM, HubSpot CRM, Stripe account, and more into the inbox. Gain instant access to customer activity, orders, and invoices right next to the chat. No tab-switching, just direct insights.
Why choose Phloz as your omnichannel messaging platform
Local expertise
Facilitate smooth onboarding and provide tailored guidance for your local market.
Global partnership
Partner with Meta, Stripe, and Microsoft for top social commerce features.
Enterprise-level security
Certified under ISO27001 to meet the highest security and compliance standards.